Overview We are looking to hire an experienced customeroriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executives responsibilities include crossselling or upselling our products where possible receiving incoming telephone calls and assisting with customer inquiries as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints. To be successful as a telesales executive you should be persuasive and able to work in a highpressure environment. Ultimately a topperforming telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication negotiation and customer service skills. Telesales Executive Responsibilities Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers purchase orders. Processing all customer purchases accordingly. Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Developing indepth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales. Telesales Executive Requirements High school diploma or GED. Bachelors or associates degree in marketing communications business administration or related field is preferred. Certified Sales Professional (CSP) accreditation is advantageous. Proven experience working as a telesales executive. Proficiency in all Microsoft Office applications. The ability to follow scripts. Strong negotiation and consultative sales skills. Excellent organizational and problemsolving skills. Effective communication skills. Exceptional customer service skills. Required Experience: IC
