The Senior Tech Partner will be responsible for providing comprehensive IT support services to end users. This role also involves engaging with business stakeholders, performing data analysis, and supporting AI, ML, and RPA projects. The Senior Tech Partner will work closely with the business to ensure seamless IT operations and contribute to the adoption of new technologies and digital strategies.
What you will do:

Provide IT support based on the Tech Stop, desk-side, and remote model, including hardware break & fix services and L1 support for audio/visual equipment.
Deliver hands & eye support for infra/connectivity tasks under remote team guidance.
Offer high-level VIP support and technical assistance for special events, meetings, townhalls and training sessions.
Engage with business stakeholders to understand their IT needs and provide appropriate solutions.
Participate in close discussions with the business to support AI, ML, and RPA use cases/projects.
Explore potential flagship use cases in all verticals, such as AI Product Recommendation and Market Intelligence System.
Act as the SPOC for digital across all domains and lines of business.
Be accountable for all digital activities conducted in the cluster by respective IT domain leaders/business partners.
Partner in change management adoption and promote new ways of working.
Act as a guarantor of Schneider Digital Strategy, policies, and rules, ensuring proper management and security of local equipment and data.
Serve as a Digital Citizen model, business partner, and IT role model.
What is helpful to be successful in this role:

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT support / project services.
Overall technical understanding of all IT platforms and services (e.g., networking, hardware, app development, cloud computing, application rollout, etc.).
Experience with ITSM tools and support for VIP users.
Experience with AI, ML, and RPA projects is a plus.
Excellent verbal and written communication and interpersonal skills.
Excellent research, analytical, and problem-solving skills with attention to detail.
Ability to work independently and as part of a team.
ITIL, Microsoft, or Project Management certification is a plus.
What do we offer?

Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being).
Work in a diverse and supportive team of professionals.
Buddy, mentor & induction training - that will help you to smoothly find yourself in our company.
Special training tailored to your needs and career goals.
Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary).
No formal dress code - we welcome people as they are and perceive diversity as value for the company.
Opportunity to develop based on clear career paths, to grow through experience and exposure.
Possibility to use foreign languages and to collaborate with cross-region teams.
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today!
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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