Technical Operations Engineer (3-6 months Contract)

Onboarding date: Immediately, within 2 weeks
Responsibilities
Build infrastructure of UAT and production environment
Work with team member to build and test UAT and production environment
Remediate security vulnerabilities identified in the environment to meet compliance requirements
Utilize advanced diagnostic tools and techniques to identify underlying issues
Daily technical operation of the UAT and production environment
Investigate and diagnose complex incidents and issues. Perform root cause analysis for recurring or critical incidents
Coordinate with L1 support to ensure proper incident handover and resolution
Collaborate with security team in security event/incident response
Documentation and knowledge management
Update and maintain documentation related to troubleshooting procedures and incident resolutions
Contribute to the knowledge base by documenting new issues and solutions
Role requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Proven experience as an IT Operations and Maintenance Engineer or similar role, with a focus on troubleshooting and incident management
Strong technical expertise in IT systems, networks, storage, and virtualization technologies
Experience with cloud administration (tenant space) for both infrastructure and application, including VM/container/image management, application deployment etc.
Experience with monitoring tools and IT management software (e.g., Grafana, Nagios, Solar Winds, Microsoft System Center)
Solid understanding of ITIL practices, including incident, problem, change, and release management
Excellent analytical and problem-solving skills, with a strong attention to detail
Ability to work effectively under pressure and prioritize tasks in a dynamic environment
Professional oral English skills, able to read and write English emails and documents
Required to know most of below technologies
Cloud Flare: Anti-DDo S, WAF, CDN, DNS
Azure: Web Application Gateway, Firewall, AE server (DNS), SLB, VPC, security group, ECS, My SQL (HA), Key vault, BLOB, Redis, Bastion
Application: Web services (API, management system), backend services, operation frontend service, OP1 (CICD, ELK, middleware management, monitoring system)
Seniority level

Associate
Employment type

Contract
Job function

Industries: Entertainment Providers and Software Development
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