Overview Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. Motive is built on four foundational attributes: Own It, Less but Better, Build Trust, and Unlock Potential. We’re proud to receive recognitions from Fortune Best Workplaces, Forbes Best Startup Employers, and Comparably for various culture and leadership accolades, and we maintain a high employee net promoter score. About the Role As a Salesforce QA Tester, you will be responsible for evaluating and testing Salesforce and enterprise applications and configurations to ensure they meet the required standards of quality and functionality. You will collaborate with cross-functional teams, including developers, administrators, and product managers, to identify and resolve defects and improve the overall user experience. What You’ll Do Collaboration: Work closely with developers, business analysts, and product owners to understand requirements and provide feedback during the development process. Participate in the upkeep of QA operations and suggest improvements where needed. Test Ownership: (Planning, Documentation, Execution etc): Collaborate with product owners to define test objectives, strategies, and test plans for Salesforce projects. Create and timely execute detailed test cases and test scripts (including regressions) based on business requirements to verify functionality, performance, security, and usability of Salesforce/enterprise applications. Maintain comprehensive test documentation. Aim to achieve a high defect density in lower environments and take measures to hedge against leakage. Defect Identification: Identify, document, and report defects and issues in a clear and concise manner, including steps to reproduce and severity assessment. Test Data Management: Manage and maintain test data, ensuring data integrity and relevance for testing purposes. Quality Assurance: Participate in enhancing the overall quality assurance process, including improvements to the testing process, test automation efforts, and the implementation of best practices. Review Process: Conduct peer reviews of checklists. Participate in post-mortem/root cause analyses for production bugs and share key insights to prevent future occurrences. Continuous Development: Take ownership of personal performance and development goals. Participate in knowledge sharing activities, including onboarding of new team members and delivering demos on completed projects. Availability: Be available for standups and misc business calls / scrum ceremonies during the scheduled timing (typically early PST hours). What We’re Looking For Bachelor's degree in Computer Science, Information Technology, or a related field is a must. Strong understanding of Salesforce CRM platform and configurations (Sales & Service Cloud) with solid SFDC admin skills.3-4 years of experience in manual software testing (preferably with a focus on Salesforce CRM). Passion for QA and a strong understanding of quality assurance concepts and processes. Attention to detail and solid documentation and communication skills, including clear, concise and comprehensive test planning, case creation, defect reporting, and collaboration with cross-functional teams. Knowledge of software development lifecycle (SDLC), agile methodologies and relevant tools (e.g., Jira, Test Rail). A team player who can step in, take ownership and adapt to a dynamic and fast-paced work environment. Knowledge of CPQ, Zuora, Boomi and Netsuite is a plus. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus. Experience with automation, e.g., Playwright/Selenium, is a nice-to-have. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. The applicant must be authorized to receive and access those commodities and technologies controlled under U. S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Diversity and Hiring Information We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. This section includes optional questions about gender identity, disability status, and other demographic information.
