Overview JOB PURPOSE: Adopting a balanced approach that integrates both problemsolving expertise and effective communication. Key Accountabilities Generic Accountability: Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the voice of the end user by delivering an exceptional end user experience, and maintain a customer-first approach by ensuring minimal downtime and maximum usability. Specific Accountability Technical Responsibilities: Diagnose and fix hardware, software, and network issues. System Installation & Configuration: Set up computers. Software & Hardware Upgrades: Keep IT systems updated and recommend improvements. Keep up with the latest technology to provide efficient solutions. Customer Care Responsibilities: Assist users with IT problems to ensure minimal downtime. Explain possible solutions and involve customers in decision-making when appropriate. User Training & Education: Teach employees how to use new software or devices effectively. Clear Communication: Explain technical issues in simple terms to nontechnical users. Customer Feedback Handling: Gather and respond to user feedback to improve IT services. Collaboration & Continuous Improvement: Research & Development: Stay updated with new technology trends and best practices. IT Policy Implementation: Ensure compliance with company policies and IT standards. Qualifications Bachelors in computer technology OR Equivalent. Additional Information This role is for UAE Nationals based in Al Ain This is a part time role working from Office Remote Work No Employment Type Parttime
