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German Speaker Customer Service Representative Milton Keynes Apply In Central Milton Keynes

United Kingdom, Buckinghamshire, Central Milton Keynes, MK9
Published 2019-11-09
Expires 2019-12-09
ID #55516884
Free
German Speaker Customer Service Representative Milton Keynes Apply In Central Milton Keynes
United-kingdom, Buckinghamshire, Central Milton Keynes,
Published November 9, 2019

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: German speaker customer service representative milton keynes


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Description

**GERMAN SPEAKING CUSTOMER SERVICE ADVISOR**

**MILTON KEYNES**

**£23,500 PER ANNUM**

**SHIFTS MONDAY FRIDAY 07:00 AM 16:00 PM OR MONDAY FRIDAY10:00 AM 19:00 PM AND 1 IN 3 SATURDAYS**

**Role Summary**

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

**Duties and Skills**

- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analyst

**For more information on this role email me at [email protected]######.###**

**German Customer Service Call Centre Financial Germany Contact Centre**
Advertised through Zoek 608d5a3009044c5ea7995b490c2bb8cd9

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    Manpower
    Private person
    Registered on October 7, 2017