Account Support Manager - Aylesbury Apply In Aylesbury

Published 2019-11-09
Expires 2019-12-09
ID #55512492
Account Support Manager - Aylesbury Apply In Aylesbury
United-kingdom, Buckinghamshire, Aylesbury,
Published November 9, 2019

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Account support manager - aylesbury

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Biffa is on the lookout for a Corporate Account Support Manager to support with the management of the relationship between our business and its Corporate clients.

The successful candidate will support growth/development while working to relevant KPI's and SLA's, manage customer satisfaction and retention while ensuring there is consistency and a high-quality service.

The position will work closely with our Corporate Clients and there will be a requirement for frequent travel with occasional overnight stays.

Principal Accountabilities:

  1. Supporting the Account Director and being an interface between the company and specific Corporate Clients, supporting the strategic account plans, service success, contract compliance and retention.
  2. Attend customer reviews supporting the presentation of detailed management information and advice on waste management programs.
  3. Build customer confidence by creating solid and stable multi-level relationships.
  4. Ensure customer debt is in line with contractual limits by addressing any/all invoice queries in a timely manner.
  5. Communicate at all levels within both internally and externally to deliver long term benefit to all parties.
  6. Conduct and complete relevant site audits, ensuring all documentation is completed and concerns raised to the Account Director.
  7. Manage a small portfolio of corporate customers in line with agreed processes and procedures.

Nature and Scope:

The Corporate Account Support Manager is responsible for supporting the growth with existing Corporate Clients.

The overall growth strategy for each customer will depend on the nature and length of the contract, this role will support the Corporate Account Directors with the growth of the customer net earnings base through prices increases, and the expansion or introduction of new services.

The position operates with a level of autonomy, although working towards and in line with the long-term business plan.

Is essential for the post-holder to have some commercial focused, in terms of analysing and the success of additional business proposals for Corporate Clients.

This role is responsible for report production and summary documents as well as site audit reporting.

This position requires the ability to internal relationships, as well as across all divisions including a number of departments such as fleet, compliance, finance and HR.

The post also requires the ability to build key relationships with external organisations.

It is a nationwide position with focus on the South and because of this, there is a potential for frequent travel and occasional overnight stays.

Person Specification:


Account Management

  • Achieving clearly defined Key Performance Indicator's
  • Project Management
  • Waste Management experience
  • Negotiation Skills
  • Financial Analysis

Technical Knowledge:

  • Numeracy and ability to understand numerical data Ability to interrogate financial accounts

Skills and Behaviours:

  • Attitude for compliance and good attention to detail
  • Articulate and confident
  • Good standard of verbal reasoning skills
  • Analytical and able to quickly assess issues and recommend and/or implement solutions
  • Ability to work in partnership with internal departments, (potential) customers and other organisations
  • Robust and resilient, able to absorb pressure and respond positively
  • Experience of building and maintaining customer relationships
  • Solid pragmatic approach to delivering to tight deadlines and targets
  • Ability to plan, organise and prioritise
  • Ability to deal with conflict and negotiate / manage the appropriate outcome
  • Ability to handle confidential information appropriately
  • Presentation, negotiating and influential skills


  • Flexibility to Travel
  • Willingness to adapt and develop skillsets and knowledge as determined by post / business
  • In return we offer a competitive package, excellent benefits and real career progression.

About Biffa:

Here at Biffa, we have a friendly, open and honest culture that's based on mutual trust and respect. very proud of what we do and are continually striving to be better. We listen to our employees and care about what our employees think. At Biffa, you'll have a real opportunity to make a positive contribution to our business, our customers, and to the communities in which we operate.

We're committed to helping our people fulfil their potential. You'll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business. In return for your efforts you will receive a competitive benefits package including bonus, pension, company car and a discount scheme with many high street retailers and entertainment venues

Biffa - Valuing Difference:

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Biffa is therefore committed to promoting equality and diversity in all areas and places great importance on ensuring it is a diverse and fulfilling place to work.

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    Employer's info

    Private person
    Registered on October 7, 2017