About the Team The Customer Success team at Seven Rooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the Seven Rooms platform. About the Role As an Implementation Partner, you’ll work directly with new clients to configure and launch their Seven Rooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead. You’re excited about this opportunity because you will…Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly. Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction. Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the Seven Rooms platform to meet their needs. Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives. Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption. We’re excited about you because…You have 2+ years of experience in customer-facing roles, ideally in Saa S or hospitality technology You’re a clear and confident communicator, both in writing and in person You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work You’re experienced in managing projects and keeping things on track You thrive in fast-paced, startup environments and love working collaboratively with others About Seven Rooms In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded Seven Rooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — Seven Rooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, Door Dash acquired Seven Rooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together Door Dash’s scale, reach, and digital innovation with Seven Rooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining. As Door Dash builds out its in-store capabilities, Seven Rooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects Door Dash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
