Technical Advisor (help Desk) Apply In Boise

Published 2020-03-25
Expires 2020-04-25
ID #105712945
Technical Advisor (help Desk) Apply In Boise
United-states, Idaho, Boise,
Published March 25, 2020

Job details:

Job type: Full time
Contract type: Contract
Occupation: Technical advisor (help desk)

⇐ Previous job

Next job ⇒     


Title Technical Advisor Location 83713 Boise, Idaho Responsibilities ServiceNow ticket handlingmanagement Working through a backlog of tickets, vetting tickets, rerouting, etc. Researching ticket history using assigned tools and reports to move tasks forward Speaking to customers after verifying their ticket and recommending devices Coordinating with the field technicians to ensure they're getting to the customer's site on time to install the recommend device Communication with client's business partners There is no technical troubleshooting involved in this role Education and Experience Required High school education or equivalent 1-5 years' experience in relevant technologies and customer environments Strong experience working on a computer Basic experience working in MS Excel Knowledge and Skills Experience working in ServiceNow or other ticketing applications Technical background from a help desk role or desktop support background Experience or ability to work within ServiceNow to validate and route tickets to the appropriate locations Be able to make device recommendations based off the ticket information Ability to stay organized and complete assigned tasks Good relationship and customer facing skills Experis is an Equal Opportunity Employer (EOEAA)

⇐ Previous job

Next job ⇒     


Contact employer

    Private person
    Registered on 7. Oct 2017
    Contact employer No phone nuxxxx

    Quick search:


    Type country, region or city



    Employer's info

    Private person
    Registered on October 7, 2017

    Category info:

    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.