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Field Service Supervisor Job In Savannah, Georgia

Published 2020-10-16
Expires 2020-11-16
ID #193956609
Free
Field Service Supervisor Job In Savannah, Georgia
United-states, Georgia, Savannah,
Published October 16, 2020

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Field service supervisor


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Description

Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory. Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention.



Reporting:



This position reports to the Branch Manager in Savannah. Reporting to this position are Field Service Technicians and lead technicians.



Requirements



Manage Road Service Technicians



Direct and manage the Field Service Technicians. Train, motivate and counsel the Field Service Technicians. Train and oversee the technicians in proper safety practices in servicing customers equipment and operating a company vehicle. Track, manage and work with technicians on their performance.



Recruit, Develop and Evaluate Personnel



Participate in recruiting and interviewing new technicians. Make technician compensation recommendations to the Service Manager. Work with personnel department and Operations Manager or Service Manager on disciplinary actions and terminations. Perform employee performance evaluations.



Customer Retention and New Service Business



Maintain direct contact with current or prospective customers at end users locations. Provide customers with maintenance cost reports as needed. Handle customer and service complaints and issues. Maintain good customer relations.



Administrative Tasks



Prepare customer service repair quotes, presentations and reports. Coordinate and follow through on factory service requests, tests and field modifications. Work with accounts payable department on past due service accounts. Process proper paperwork in regards to workmans Compensation injuries and service van accidents. Oversee the maintenance of the service vans, tools and equipment. Perform other duties as assigned.



Skills Required:



* This position requires a high school diploma along with prior experience as a Field Service Technician. A valid drivers license is required as well as good communication, interpersonal, and good motivational skills. Technical and repair knowledge is necessary. The incumbent must be able to lift up to 50 lbs.



Benefits



* Competitive Health and Wellness Benefits

* 401(k) with Company Match

* Company Cell Phone

* Employee Appreciation Program

* Voluntary Wellness Program

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    Employer's info

    Lift Power Inc
    Private person
    Registered on October 7, 2017

    Category info:

    Management (or managing) is the administration of an organization, whether it be a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization. Social scientists study management as an academic discipline, investigating areas such as social organization and organizational leadership. Some people study management at colleges or universities; major degrees in management include the Bachelor of Commerce (B.Com.) and Master of Business Administration (MBA.) and, for the public sector, the Master of Public Administration (MPA) degree. Individuals who aim to become management specialists or experts, management researchers, or professors may complete the Doctor of Management (DM), the Doctor of Business Administration (DBA), or the PhD in Business Administration or Management.


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    Source: https://en.wikipedia.org/