Motor Claims Handler Apply In Hiltingbury

United Kingdom, Hampshire, Hiltingbury, SO53
Published 2020-02-11
Expires 2020-03-11
ID #99204850
20000.00 £
Motor Claims Handler Apply In Hiltingbury
United-kingdom, Hampshire, Hiltingbury,
Published February 11, 2020

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Motor claims handler
Min. Salary: 17500.00

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Claims Handler: Salary: £17,500-£20,000 DOE

Our Motor Claims department is a varied and engaging environment where our colleagues are encouraged to work proactively to resolve claims and manage customer queries in an accurate and efficient manner. If problem solving and multitasking is something you pride yourself on, then this is the environment for you!
Ageas Insurance is a multiple award winning provider and one of the largest private car and home insurers in the UK, our focus is to make insurance easy by making it personal. Our culture supports a diverse and nurturing environment where we engage with employees who are proud to be part of a Group that offers funded qualifications and the opportunity to grow in a stimulating and constantly evolving work environment.

The main purpose of the role:

As a Claims Handler, you will take ownership of a variety of claims, ensuring that these are handled within the correct technical manner, to provide a quality customer journey.
We are looking for resilient, adaptable and passionate individuals who have a confident telephone manner, as you will often be dealing with a range of internal and external stakeholders from the Policy Holder through to Lawyers and Witnesses in relation to the claim.

Your main duties as a Claims Handler are:

  • Manage the commencement of claims ensuring the customer's requirements and expectations are properly framed and understood.
  • Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud, ABI and FCA guidelines.
  • Protect claims cost with emphasis on: Recovery and Third Party Spend.
  • Provide customers with a quality service in line with the Claims Guiding Principles.
  • Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation.Take ownership of complaints, referring as necessary.

Knowledge, Skills and Experience you will need in your Claims Handler role:

  • Excellent communicator capable of dealing effectively with all contacts ranging from the general public through to lawyers.
  • The ability to influence and persuade others to your way of thinking.
  • Experienced in multitasking and prioritising your own workload.
  • Computer literate with the ability to learn new systems.
  • Ability to demonstrate a high standard of customer service.
  • Positive attitude and a flexible approach to change and team working.
  • Minimum C Grade in Maths and English - or equivalent.


Here are some of the benefits you can enjoy with us;

  • A competitive pension for which Ageas will pay twice the amount.
  • Generous amount of holidays with the option to buy up to 10 additional days.
  • Annual Salary review.
  • Discretionary annual bonus based on personal and company performance.
  • Life assurance of 4 x salary with the option to flex up.
  • Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com).
  • Wellbeing activities - support groups, yoga, mindfulness sessions, Sports and Social Club events and more.

About #Ageas:

With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market.
We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers.
We are the Proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance Charter and the Insurance Inclusion Pledge and support the Rays of Sunshine and will continue to broaden our Inclusion agenda.

Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success.

Operational hours Monday - Friday

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    20000.00 £ / Per annum
    Contact employer No phone nuxxxx

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    Employer's info

    Adview Job Search
    Private person
    Registered on October 7, 2017

    Category info:

    Insurance is a means of protection from financial loss. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. An entity which provides insurance is known as an insurer, insurance company, or insurance carrier. A person or entity who buys insurance is known as an insured or policyholder. The insurance transaction involves the insured assuming a guaranteed and known relatively small loss in the form of payment to the insurer in exchange for the insurer's promise to compensate the insured in the event of a covered loss. The loss may or may not be financial, but it must be reducible to financial terms, and must involve something in which the insured has an insurable interest established by ownership, possession, or preexisting relationship. The insured receives a contract, called the insurance policy, which details the conditions and circumstances under which the insured will be financially compensated. The amount of money charged by the insurer to the insured for the coverage set forth in the insurance policy is called the premium. If the insured experiences a loss which is potentially covered by the insurance policy, the insured submits a claim to the insurer for processing by a claims adjuster.