Technical Support Engineer – Hospitality Job Type: Contract Job Role: Technical Support Job Location: Dubai Job Posted on: Jan 29, 2021 Responsibilities: Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and i Pad. Setup and support for meeting rooms, including info points, click share, and TV setups. Install and troubleshoot all Valet locations. Monitor i Pad connectivity and coordinate with the app team to resolve issues. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues. Monitor UPS System; coordinate with relevant teams for issues. Monitor Taxi Count System; coordinate with relevant teams for issues. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks. Application Process: Interested candidates should apply by providing: Name Current Location Current CTCResume (in doc, docx, or pdf format, less than 1 MB)
