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It Support Engineer Wanted In Wokingham

Published 19 hours ago
Expires 2019-04-18
ID #4950844
25000.00 £
It Support Engineer Wanted In Wokingham
United-kingdom, Berkshire, Wokingham,
Published 19 hours ago

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: It support engineer


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Description

Introduction

An incredibly exciting opportunity has arisen for an IT Support Engineer to join one of the UK’s leading organisations.

Specification

As an IT Support engineer you will join a very supportive team who will ensure you receive the best training in order to allow you to thrive in the position.

Your responsibilities will include the following:

* Install, maintain & support PC’s, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
* Work helpdesk issues, identifying potential Risks to Group systems
* Operational & Procedural changes
* 1st/2nd line queue, escalate & resolve issues within agreed SLAs
* Work with 3rd Line to carry out line troubleshooting and Projects
* Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue.
* Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
* Liaise with development team to take ownership of resolution on issues with client facing systems
* Manage & assist with company/office moves, packing and unpacking computer equipment as required
* Support helpdesk staff during peak periods & absence
* Primary time shift will be 10am to 6pm but will be required to work 8am to 4pm and 10am to 6pm when covering vacation/absence
* Resolve qualified issues to successful resolution

You will have:

* Customer service skills, able to create and maintain relationships with users
* Good knowledge of PC/Laptops/ and Tablets (Apple/Android)
* Experience of automation systems for deploying PC/Laptops/tablets.
* PC/Laptop build & configuration including experience of Windows 7/8x
* Configuration of Microsoft Office Professional 2007 or above
* Experience in Helpdesk/Call management of own tickets
* General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
* Remote access management, experience of SonicWall an advantage

In return we will offer you:

* Full training and ongoing support to enable you to fulfil your role to the best of your potential
* Access to on demand technical learning platform with access to 100’s of training programmes
* Great career opportunities
* A fun working environment where performance and success are really rewarded

If you are interested in this opportunity, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application

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    25000.00 £ / Per annum
    Contact employer No phone nuxxxx

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    Adview Online
    Private person
    Registered on October 7, 2017