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Client Services Assistant (veterinary Health Center) Wanted In Manhattan

Published 2018-11-08
Expires 2020-05-01
ID #702820
Free
Client Services Assistant (veterinary Health Center) Wanted In Manhattan
United-states, Kansas, Manhattan,
Published November 8, 2018

Job details:

Job type: Full time
Occupation: Client services assistant (veterinary health center)


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Description


Job no: 504608

About this Role:

This Client Services Assistant
position is responsible for providing quality client services in the Large Animal, Small Animal, and Discharge/Emergency desk areas in the
Veterinary Health Center, as well as providing clerical and administrative support for the Client Services Manager. Hospital mission
includes requirement of providing quality medical services to clients and training for professional veterinary students. Client services
must be provided in a professional manner, since first impression of service quality must be established at the time of initial contact to
facilitate customer satisfaction, goodwill, and repeat customer business.

The working hours are:

  • 4:00
    a.m. - 8:00 a.m. Wednesday and Midnight to Noon Thursday - Saturday

OR

  • 8:00 p.m. -
    Midnight Wednesday and Noon - Midnight Thursday - Saturday
We Support Diversity and Inclusion:

Kansas
State University embraces diversity, and promotes inclusion in every sector of the institution. The university actively seeks candidates
whose commitments and contributions will advance the University's commitment to the Principles of Community.

Duties /
Responsibilities:


ADMISSIONS: Receive and admit patients for care into the Veterinary Health Center
(VHC). This requires a thorough knowledge of VHC protocol, familiarity with animal species and breeds, basic knowledge of medical
terminology and health problems, accurate typing and data-entry skills, and a customer service approach. These duties are accomplished by
obtaining information from clients on themselves and their pets, entering this data into the hospital information system, and preparing
several forms for admission, including the patient medical record.

DISCHARGES: Process client financial invoices for
patient discharge. This includes calculating charges, including applicable markups, reviewing charges assessed by faculty veterinarians, and
entering this data into the Hospital Management System. Collection of cash, check, and credit card payments from clients and verification of
total invoice for accuracy. Process credit card payments and reference charge clients for credit status. Receive and account for cash
received and all cash transactions during duty shift.

PHONES: Act as a telephone receptionist for calls into the
desk area by answering multi-line telephone system and meeting the caller’s needs or directing the caller to the appropriate section
or person, via pager, overhead paging system, voicemail, transfer, or written messages. Calls include those from the public, referring
veterinarians needing consultation or appointments, inter-hospital calls among staff, faculty, senior professional veterinary students, and
emergency care. Clal duration and difficulty varies greatly. Flexibility and finesse are needed each time to make quick judgments of the
patron’s needs as well as clinician schedules. Extensive knowledge of hospital protocol, faculty and staff rosters, on-call rosters,
daily census sheets, and familiarity with medical terminology, customer relations, and sound decision making skills are paramount to
maintaining quality performance in this area.

APPOINTMENTS: Schedule appointments for the appropriate service of the
VHC. Make appointment lists showing client, clinician, and referring veterinarian by first assessing patient symptoms followed by deciding
what hospital service should see the animal. Client and patient information is then matched with an available appointment and entered into
the computer. Daily appointment lists are generated for each hospital service. Sound judgement and decision making are necessary to separate
the “can waits” and the “must be seen”. This task requires above average knowledge of medical terminology, health
diseases and symptoms, hospital protocol, and customer service techniques.

OVER-THE·COUNTER SALES: Receive
and process payment for supplies, pharmaceuticals and pet food to faculty, staff, students, and clients.

OTHER
RESPONSIBILITIES
: Accurately and efficiently enter, maintain, and access information with in the hospital information system to
include creating templates for services and small animal sections; creating calendar templates for various sections; retrieving schedules
from section heads to set up a master calendar for all small animal sections. Perform additional duties/special projects as assigned by
supervisor. Supervise Small Animal Receiving Desk on a rotational basis during Saturday morning vaccination clinics in order to maintain
established level of services to the public. Participate in on-call rotation for emergency hours. Receive and direct visitors to the
Veterinary Medical Complex.

Required Minimum Qualifications:
  • One year of experience in general office,
    clerical, and administrative support work. Education may be substituted for experience as determined relevant by the agency.

Preferred Qualifications:
  • Good public relation skills to include the ability to communicate professionally under
    stress such as might be imposed by an abusive client
  • Working knowledge of medical terminology
  • Computer skills, including
    knowledge of word processing computer software and medical database programs
  • Ability and skills to efficiently coordinate calls on
    a multi-line telephone system
  • Aptitude and accuracy with math skills to include the ability to handle money
  • Ability to
    collaborate with established procedures, protocols, and instruction from supervisor
  • Ability to complete data entry in computer
    system accurately and in a timely fashion
  • Ability to apply skills of a service oriented nature to the public, faculty, and students
    in order to promote harmonious working relationships and excellent veterinary care for patients.
Special Instructions to
Applicants:


Please submit cover letter, resume, and contact information for three professional references
/>Screening of Applications Begins:

Screening of applications begins immediately

Salary Range
/ Pay Rate:


$ 11.48 - $ 17.22 per hour

Equal Employment Opportunity:

Kansas
State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among
its employees.

Background Screening Statement :

In connection with your application for employment,
Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.




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    Kansas State University
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    Registered on 7. Oct 2017
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    Kansas State University
    Private person
    Registered on October 7, 2017