Mo Engage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company, we are a young, fast-paced, and innovative customer engagement platform fostering a culture of ownership, freedom, and fun while building future-ready technology products. Sitting at the intersection of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, Mo Engage analyzes billions of data points generated by customers and their devices to predict behavior and engage at every touchpoint with personalized communication. Since our inception eight years ago, we have partnered with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and Mc Afee, along with internet-first brands like Flipkart, Ola, OYO, Bigbasket, and Sharechat. We have a global presence in 35 countries with offices in San Francisco, Boston, London, Dubai, Ho Chi Minh City, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru. Our commitment to customer care is reflected in top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We are recognized for our people-centric culture, being included in Battery Ventures' top 25 private cloud computing companies, and awarded by Div HERsity as one of the top 20 diversity companies worldwide. The Economics Times also named us as one of the Top Organizations for Women. Are you able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are standard? Is uncovering opportunities others miss your passion? Do you seek ownership and meaningful work? If yes, this could be a valuable opportunity for you!As part of the Solutions Engineering team at Mo Engage, you can expect: Continuous learning about our product and exposure to cutting-edge technology A fast-paced, challenging environment with opportunities to work with leading global brands To be a key representative of the product, engineering, and the company Growth within a visible and expanding team A flexible culture that encourages ownership and leadership Transparent career progression Note: Flexibility to work in rotational shifts and weekends is required. Responsibilities:3 to 5 years of experience in technical support or related roles Investigating, troubleshooting, diagnosing, and resolving technical issues in a cloud/Saa S environment Effective communication with customers and internal teams A customer-obsessed attitude with a proactive approach to resolving issues quickly Updating knowledge bases with recurring issues to improve support efficiency Providing feedback to enhance customer experience and processes Problem-solving skills and a curiosity to learn Clear communication tailored to technical and non-technical audiences Knowledge of Information Security concepts and best practices Technical Skills: Programming languages: Python, Java, Java Script, Angular, React Linux/Unix OS and REST APIDatabase experience: SQL/Oracle Hands-on experience with AWS, Kafka, or Elasticsearch is a plus Required Experience: Bachelor's Degree in Computer Science or equivalent Customer-facing support/support integration experience2+ years as a Developer Support Engineer or Technical Support Engineer in cloud/Saa S environments2+ years in API or SDK implementation and integration Support experience with Java Script, i OS, or Android platforms
