Financial Counselor Wanted In Salt Lake City

Published 2017-12-16
Expires 2019-06-14
ID #10392
Financial Counselor Wanted In Salt Lake City
United-states, Utah, Salt Lake City,
Published December 16, 2017

Job details:

Job type: Full time
Occupation: Financial counselor

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Requisition Number: PRN15926B

FLSA Code: Nonexempt

Patient Sensitive Job


Standard Hours per Week: 40

Full Time or Part Time?: Full

Shift: Day

Work Schedule Summary

Monday through Friday 8am to 5pm. May
require employee to come earlier or stay later than 8am to 5pm depending on clinic schedule.

VP Area: U of U Health -

Department: 01478 - SOD - EDUCATION

Location: Campus
/>City: Salt Lake City, UT

Pay Rate Range: 12.02 to 21.63

Open Until

NOTE: May close at anytime.


Job Summary

Supports billing
and collections processes by verifying eligibility and benefits, collecting co-pays, obtaining pre-authorizations, and maintaining patient
insurance, billing, and demographic information. May also prepare charges and bills, post payments, and perform follow up on accounts.

As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through
patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The
Health Sciences Center seeks faculty and staff who are committed to the values of compassion, collaboration, innovation, responsibility,
diversity, integrity, quality and trust that are integral to our mission.


1. Verifies patient
benefits and eligibility for financial assistance.

2. Collects co-pays and deposits, and maintains cash box and log of

3. Obtains or confirms per-authorization for procedures. Enters or checks patient registration demographics and makes
corrections as needed. Documents insurance coverage and authorization information in patient account notes.

4. Obtains benefit
verification's with insurances, calculates and collects co-insurance amounts.

5. Meets with patient and/or family to explain
insurance coverage, treatment costs, hospital billing policies, and prompt pay or financial hardship discounts.

6. Interviews
patients to determine eligibility for programs, reviews patient financial information, and helps them complete financial disclosure forms if

7. In accordance with University of Utah and School of Dentistry policies, makes decision regarding patient
eligibility for financial aid and communicates decision to patients and providers.

8. Maintains understanding of various grant
funding requirements as they pertain to financial support for patients in need.

9. Maintains tracking system of patients eligible
for and supported by School of Dentistry financial aid.

10. In conjunction with University of Utah School of Dentistry
administrative team, develops written materials and policies that support and facilitate patient financial aid.

11. Responds to
incoming calls regarding account status from patients and insurance companies.

12. follows up on unpaid accounts and insurance
company rejections or denials. follow up may include checking claim status with insurance company, correction of bad addresses, etc. />
13. Enters patient charges in computer, posts payments, and/or does billing for clinic.

14. Responds to staff or patient
questions regarding insurance procedures and policies.

15. Carries out special projects as assigned by supervisor.


The Financial Counselor directly affects clinic profitability, because correct information and proper authorization is
mandatory for successful collections. the incumbent may have the authority to offer prompt payment discounts, determine patient eligibility
for programs or sliding scales, recommend charity adjustments, and obtain authorization for procedures. The incumbent must observe Medicare
standards and CPT and ICD-9 code-book guidelines, maintain patient confidentiality, and
interact professionally with patients and/or patient representatives who may be in sensitive or stressful situations.

This job
description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
required of employees assigned to the job.

Work Environment and Level of Frequency typically required:
/>Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required: />
Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking. />
Seldom: Bending, reaching overhead.

Minimum Qualifications

Two years of billing experience (medical setting
preferred) and knowledge of debits and credits, insurance company policies, and medical terminology. MS Word and Excel skills. Strong
customer service, demonstrated human relations skills, and effective communication skills required. Knowledge of coding may be preferred for
some positions.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in
the position description.

  • Bilingual in Spanish.
  • Bachelor's Degree.
  • Prior
    experience in a large, complex medical/dental healthcare system.
  • Knowledge of Medicaid
  • Medical/Dental terminology.

  • Knowledge of coding.
  • Knowledge and prior experience working with major insurance companies.
  • Excellent human relations
    and communication skills with patients from diverse backgrounds.
Type: Benefited Staff
/>Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed
to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment
opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation,
gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from
historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly
encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah
state law.

To inquire about this posting, email: target="_blank">[email protected] or call 801-581-2300. Reasonable accommodations in the application process will be provided to
qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please
contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ class="caps">TDD), email: [email protected].

University is a participating employer with Utah Retirement Systems ("URS"). To be eligible for retirement contributions, you must be hired
into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and
other employees with prior URS service, may elect to enroll in the URS within 30 days of
hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving
monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement
Systems at (801)366-7770 or (800)695-4877 or the University's Benefits Department at (801)581-7447 for information.

This position
may require the successful completion of a criminal background check and/or drug screen.

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