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Customer Success Manager Wanted In Dublin City Centre, Ireland

Ireland, Dublin City Centre, Dublin City Centre
Published 4 days ago
Expires 2018-06-16
ID #56102
Free
Customer Success Manager Wanted In Dublin City Centre, Ireland
Ireland, Dublin City Centre, Dublin City Centre,
Published 4 days ago

Job details:

Job type: Full time
Contract type: Permanent
Occupation: Customer success manager


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Description



Our client, an Innovative Technology Startup is seeking to recruit a Customer Success Manager for their Dublin City Centre based office. It is a permanent role offering a salary of between €45,000 to €55,000 dependent on experience level.


 


Customer Success Manager

Our client, an Innovative Technology Startup is seeking to recruit a Customer Success Manager for their Dublin City Centre based office. It is a permanent role offering a salary of between €45,000 to €55,000 dependent on experience level.

They are an innovative start-up company that has already established itself as the preferred supplier to industry leading enterprise software companies. 

The position requires a minimum of 3 years’ experience in a similar customer facing role in from tech background, ideally software.

The Customer Success Manager is key to ensuring that they consistently exceed their customers’ expectations and drive business. You must possess a combination of customer success skills, business acumen and sales experience, as you will engage with multiple different stakeholders within our customers’ organizations.

The successful candidate will be responsible for ensuring the ongoing satisfaction of key clients. You must have a passion for customer service and be willing to go the extra mile to ensure that customers’ expectations and exceeded. You must be capable of building a strong working relationship with clients. You must have a can-do, self-managing approach, with the ability to communicate and collaborate effectively.

Core Role Responsibilities:

Pre-Sales Support:

  • Collaborate with the Sales team to provide support for pre-sales engagements and customer benchmark/pilot projects.
  • Document and present the benchmark results.

New Customer Onboarding:

  • Manage transition of new customer relationships from Sales and assume responsibility for the ongoing management of the customer.
  • Develop a repeatable methodology for onboarding new clients (checklists, processes, etc.).
  • Nurture new customers through each step of the onboarding process – answering questions, educating new users.
  • Establishing a trusted advisor relationship with our customers.
  • Work with the business and technical teams to ensure that all the customers’ requirements are delivered.

Customer Adoption:

  • Champion adoption by customers.
  • Develop Success Plans for new customers that outline critical success factors, metrics for success, potential issues, and provide recommendations.
  • Ensure that customers understand the company’s capabilities, how to use our technologies effectively and maximize the return on their investment.

 

 

Ongoing Customer Satisfaction:

  • Ensure customers’ ongoing satisfaction with products.
  • Work with customers to set goals and schedule periodic calls to review achievements against goals.
  • Keep existing customers informed of new product enhancements.
  • Monitor new customer adoption of products.
  • Create upsell opportunities within accounts, for example by converting customers from Professional to Enterprise tier accounts.
  • Report to management on customer adoption, highlighting accounts with issues, and proposing solutions.

 

Required Skills and Experience:

 

  • A minimum of three years in a similar customer success role, in a tech/ideally software background.
  • A passion for delivering customer success.
  • A desire to learn new skills and educate our customers.
  • Experience working closely with Sales.
  • Very strong verbal and written communication skills.
  • Excellent presentation skills. Comfortable interacting with a broad range of customers, partners, and colleagues.
  • Ability to understand our technology and communicate its value to customers.

 

Educational Requirements:

  • Business or Technical Bachelor’s degree preferred.

 

Other Candidate Requirements:

  • Professional commitment to high quality, and a passion for learning new skills.
  • Detail-oriented individual with the ability to rapidly learn about new concepts and technologies.
  • Excellent English written and verbal communication skills.
  • Must be a strong team player and must also have the ability to self-manage their day-to-day workload.

If this role interests you, please apply now. Or call Sarah Mac Nulty on ph: 01-662 1000 for a private and confidential discussion.



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