Direct message the job poster from Dubai Holding
Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
Job Purpose

:
The job holder will support with payment-related inquiries, ensuring accurate and timely responses to clients and internal stakeholders.
Key Accountabilities

:
Respond to payment-related inquiries from clients, both external and internal, through various channels (email, phone, chat, etc.) fostering a positive and informative experience while maintaining high levels of customer satisfaction.
Track payment discrepancies or issues, liaising with relevant departments to ensure accurate resolution.
Provide clear and concise explanations of payment processes, policies, and procedures to clients and colleagues to facilitate efficient decision-making.
Responsible to reconcile payment records by collaborating with Finance and Accounting teams to ensure accurate financial reporting and data integrity.
Maintain a thorough understanding of the company's products, services, and pricing to effectively address payment-related questions.
Escalate complex payment issues to senior management when necessary, ensuring timely and appropriate resolution.
Document and update payment-related interactions in the CRM system ensuring accurate and organized records and efficient retrieval of information.
Identify opportunities to enhance the payment enquiry process, suggesting improvements to streamline workflows and enhance customer satisfaction.
Stay updated with industry trends and best practices in payment processing and customer service.
Responsible for the preparation of Master Community Service Charge Waivers, and process comfort letters or Sales Purchase Agreement (SPA) waivers in line with the approved process and DOA if applicable.
Liaise with the legal team on matters concerning Loss Prevention Fund (LPF) cases, final settlement cases, and buyouts.
Stay up-to-date on industry regulations and best practices related to payments and customer care to ensure compliance with regulations and the provision of quality service to customers.
Qualifications, Experiences, Skills:
High school diploma or equivalent qualification; Bachelor’s degree in Finance/ Accounting preferred.
In-depth knowledge of real estate industry payment practices and procedures.
2-3 years’ experience in a similar role; real estate experience preferred.
Proficiency in MS Office suite, particularly MS Excel; relevant accounting software or systems preferred.
Excellent verbal and written communication skills.
Customer centric approach.
Detail-oriented and team player.
Relationship building.
Ability to handle multiple tasks and meet deadlines.
Ability to prioritize collections efforts based on the urgency of outstanding payments.
Strong analytical and problem-solving abilities, capable of addressing intricate payment-related issues.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
Seniority level

Associate
Employment type

Full-time
Job function

Other and Finance
Industries

Real Estate, Community Development and Urban Planning, and Construction
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