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General Manager- Cc Social Media Wanted In Bangalore, Karnataka

Published 2019-12-13
Expires 2020-01-13
ID #74556967
General Manager- Cc Social Media Wanted In Bangalore, Karnataka
India, Karnataka, Bangalore,
Published December 13, 2019

Job details:

Job type: Full time
Contract type: Permanent
Occupation: General manager- cc social media

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Roles Responsibilities
  • Understand the CX/RX/DX vision and evaluate the role of each Social Media handle in the larger picture
  • Deeply understand the current metrics in place to monitor Social Media interactions and identify new metrics where applicable
  • Work with the internal teams as well as the larger org on tuning the response /communication strategy and support processes to create great experience across all SM handles
  • Act as a single point of contact for managing all social media related exceptions and major incidents
  • Working with and across multiple stakeholders and partners to
  • a) Continuously reduce the need for customers to reach out on social media
  • b) Prevent the social media handles from being perceived as an abuse mechanism
  • Develop leaders at all levels, maintain and consistently improve the employee satisfaction ratings and collaboratively build a great place to work
  • Balance and help achieve the best combination of speed, cost and reliability in running the operations.

  • Desired Skills
  • Prior experience in building and managing single or multiple social media carehandles for a large brand
  • Experience in dealing with ambiguity and taking a lead in defining frameworks where no prior guidelines exist
  • Advanced social measurement experience including use of listening, monitoring andCRM services/tools
  • High degree of customer centricity and demonstrated examples to prove it.
  • Experience in handling sensitive social media escalations at scale e.g. Viral posts, Social Media backlashes
  • Experience in directly interacting with a variety of personalities e.g. From teenagers to influencers, social leaders,
  • Experience in directly interacting with different customer segments
  • Ability to manage multiple competing priorities simultaneously to meet tightdeadlines is expected from someone in this role
What we offer
  • Exposure and thrill of being on your toes always while driving positive sentiments over public platforms for the #1 brand in food tech for India.
  • Unparalleled learning and unmatched challenge in the shape of creating a communication strategy for citizens of the internet.
  • Opportunity to work with a team that continuously challenges the status quo and is widely recognized in the industry as a leader for customer experience in the food tech space. We were awarded Frost Sullivan 2019 Indian The Last Mile Food
  • Delivery Service Industry Customer Service Leadership Award
  • A front-line seat to some of the best CX stories and the satisfaction that lies in creating them.


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Contact employer

    Bundl Technologies Pvt Ltd
    Private person
    Registered on 7. Oct 2017
    This job expired, you cannot contact advertiser.

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    Employer's info

    Bundl Technologies Pvt Ltd
    Private person
    Registered on October 7, 2017