Spa - Experience Coordinator (reception) Apply In Jasper

Published 2019-07-13
Expires 2019-08-13
ID #32648956
Spa - Experience Coordinator (reception) Apply In Jasper
Canada, Alberta, Jasper,
Published July 13, 2019

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Spa - experience coordinator (reception)

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Experience Coordinator

As an Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an experience that

Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of ''The True Rocky Mountain Experience''.

Summary of Responsibilities:

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly, and engaging service
  • Follow all departmental policies, procedures and service standards
  • Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
  • Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
  • Be knowledgeable in Spa Therapy
  • Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
  • Work with related hotel departments to ensure efficiency in meeting guest needs
  • Meet and/or exceed booking quotas and promotions in the Spa
  • Ability to promote Hotel services and amenities to encourage an exceptional resort experience
  • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
  • Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
  • Handle special assignments
  • Following all safety and sanitation policies
  • Other duties as assigned
  • Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
  • Computer literacy in SpaSoft, Word, Excel, Keyboard/data entry an asset
  • Post Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
  • First Aid and CPR - Basic Rescuer certification required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities, outgoing and ability to anticipate Guests' needs
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
  • Sitting: 0-1 hrs/day
  • Walking: 7-8 hrs/day
  • Standing: 7-8 hrs/day
  • Bending/Reaching: 4-5 hrs/day
  • Pushing/Pulling: 4-5 hrs/day
  • Physical effort: high, required to lift up to 50lbs
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!\

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    Fairmont Hotels And Resorts
    Private person
    Registered on 7. Oct 2017
    Contact employer No phone nuxxxx

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    Fairmont Hotels And Resorts
    Private person
    Registered on October 7, 2017