Customer Service Representative Apply In Grande Prairie

Published 2019-07-13
Expires 2019-08-13
ID #32648863
Customer Service Representative Apply In Grande Prairie
Canada, Alberta, Grande Prairie,
Published July 13, 2019

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative

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Our client, a major chemical distribution company, is seeking a full-time Customer Service Representative for their Grande Prairie branch. The successful candidate will be a liaison to customers, sales representatives, and internal staff. Customer satisfaction is a primary focus of the position and will be the Customer Service Representative's responsibility to ensure customer's needs are met in a timely, professional, and efficient manner. The position is Monday to Friday, 8:00 AM – 5:00 PM (flexible).

Key Responsibilities:
  • Receive and process sales orders from customers by telephone, email and/or fax
  • Liaise with others from within the team to ensure customer expectations are met (eliminate errors and provide customer satisfaction, enter price sheets, fax customer’s prices, credits/rebills)
  • Answer customer enquiries and provide accurate requested information.
  • Participate in the Outbound Call program and make outbound sales calls based on pre-determined criteria
  • Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders
  • Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience (i.e. upselling activities and promotion of specialized services)
  • Works closely with the Sales Team to build relationships with customers
  • Identifies additional customer needs and potential opportunities through effective information gathering techniques and communicates these findings to appropriate internal parties
  • Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution
  • Understands the resources within the business to be an effective problem solver
  • Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required
  • Account set-ups and maintenance
  • Completes administrative tasks and special projects as assigned by the Customer Service Manager
  • Post-Secondary Education; College Diploma in Business or equivalent would be preferred
  • Previous experience in customer service and/or business administration role (1-3 years)
  • Sound skills in the use of Microsoft Excel, Word, and PowerPoint
  • Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
  • Superior problem solving abilities with the ability to provide positive solutions
  • Strong communication and interpersonal skills
  • Strong attention to detail and time management skills
We thank all applicants in advance for your interest in Roska DBO Inc., and this position, only those selected for an interview will be contacted.

Roska DBO Inc. is a customer-focused operations company with a 20+ year’s track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations, Roska serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region.

In addition to fulfilling the contract operating needs of oil and gas producing, midstream and pipeline companies, Roska Designs, Builds and Operates well-site facilities, rents equipment and provides Production Testing and flowback services using a company-owned well testing fleet. When you join the Roska Team, the sky is the limit!

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    Roska Dbo
    Private person
    Registered on 7. Oct 2017
    Contact employer No phone nuxxxx

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    Employer's info

    Roska Dbo
    Private person
    Registered on October 7, 2017