Customer Experience Leader Apply In Banff

Published 2019-07-13
Expires 2019-08-13
ID #32648698
Customer Experience Leader Apply In Banff
Canada, Alberta, Banff,
Published July 13, 2019

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer experience leader

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Company Description

null Job Description

You support Store Leadership by cultivating an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Leader in either a Large Format or Small Format store is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you to help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a core contributor to the Leadership team.

Key Accountabilities:


  • Empowers and supports team to make decisions, creating a highly engaged and high performing team
  • Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
  • Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
  • Provides input to Leadership Team regarding succession plans
  • Unlocks full potential of employees by providing consistent feedback
  • Owns self-development and provides continuous feedback to Store Leadership

  • Communicate daily and weekly sales goals to the team and encourage awareness of promotions
  • Engage and inspire our customers while making meaningful connections
  • Create a warm and welcoming environment
  • Leverage our product to tell stories
  • Add joy to our customers' lives

  • Coordinates and communicates daily task assignments to the team and identifies areas that require merchandising attention
  • Perform and direct opening and closing procedures
  • Receiving and shelving product

Experience Required

  • 1-2 years of customer service in a retail environment
  • Prior experience in a Shift Leading position preferred
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays.
Additional Information

  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
  • Organized

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    Private person
    Registered on 7. Oct 2017
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    Private person
    Registered on October 7, 2017