Computer Support Assistant Wanted In Baltimore

Published 8 months ago
Expires 2019-11-15
ID #56107
Computer Support Assistant Wanted In Baltimore
United-states, Maryland, Baltimore,
Published 8 months ago

Job details:

Job type: Full time
Occupation: Computer support assistant

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Classified Title: Computer Support Assistant
Role/Level/Range: ATO 37.5/02/OC
Employee group: Full Time
Schedule: Monday
- Friday, 8:30 am - 5:00 pm
Employee subgroup: Salaried, Non Exempt
Location: 02-MD:Mount Washington Campus
name: [email protected] University Information Systems
Personnel area: University Administration


Position is responsible for delivering IT services to all customers and working in collaboration with
other team members.

Specific duties & responsibilities

Will interact with customers, participate
in gathering and documenting the requirements for various projects, testing the solution and writing test scripts. Will be responsible for
delivering technical solutions in collaboration with other team members. Will work with functional and technical colleagues from all 9
schools of the University.

Will be part of the central IT team that supports, maintains, implements and enhances various enterprise
systems – Student Information System (SIS), International System, Astra Scheduling, ID carding system, Faculty System, Financial Aid
System, various admissions systems, etc.

Minimum qualifications (mandatory)

HS diploma or GED. Some
experience required.

On call requirements (if applicable): n/a

Minimum qualifications

  1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.

  2. Must demonstrate critical thinking and analytical reasoning skills.
  3. Ability to work collaboratively in a team environment.

  4. Ability to communicate effectively in the service of users and colleagues.
  5. Writes and communicates clearly and concisely.

  6. Possesses sound documentation skills.
  7. Ability to maintain confidentiality.
  8. Must demonstrate exemplary customer service
  9. Knowledge of testing techniques, methodology and familiarity with testing software packages.


Experience with student information systems, CRM or university administrative systems is highly

Special knowledge, skills, and abilities:

Knowledge of, and experience, with Microsoft SQL
Server (including T-SQL, views, stored procedures, user defined functions, etc.) & testing software packages.

qualifications or specialized certifications

Knowledge of, and experience, with Microsoft SQL Server (including T-SQL,
views, stored procedures, user defined functions, etc.) & testing software packages.

Any specific physical requirements
for the job
: no

Supervisory responsibility (indicate the number and type of persons supervised by
: n/a

Budget authority (indicate dollar amount of budget managed and type/level of authority):

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested
in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the
pre-employment process, please contact the HR Business Services Office at [email protected] For TTY users, call via Maryland Relay or dial 711.

The following additional
provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza
("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to
patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious
exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in
clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap
(Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or
antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the
pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own
health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled. 

EEO is the Law
Learn more:
Important legal information

Facility />Mount Washington Campus

Personnel Area
University Administration

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